"I've just completed six weeks of weekly home visits by Erika Castellanos of Gentle Embrace, during which I underwent a course of home infusion of two different IV antibiotics by two slightly different means after a serious blood and organ infection."
"Starting with her initial home visit — which was set up on short notice as I was being discharged from Methodist Hospital (whose staff recommended Gentle Embrace to me for this) — and continuing through each visit thereafter, I was consistently impressed by, and grateful for, Erika's compassion and competency."
"She was always punctual, polite, and professional. She was promptly available by text message or phone as needed even after hours throughout my care. And in particular she invested the time up-front in patient education to equip me with the knowledge and skills I needed in order not to freak out and panic the first time I got that BEEP BEEP alarm from the IV infusion pump at 2:00 a.m. telling me I had an occlusion in my PICC line that needed flushing."
"With her patient training and support, I not only completed the IV administration regimen properly and without getting my PICC line infected, I also felt competent as I did so — and doing so at home certainly beat staying in the hospital."
"Erika also recommended, and introduced me to, an equally entrepreneurial and professional housekeeping service who I'll continue to use weekly. She has good people skills and critical judgment skills, and I'd trust anyone she recommended for anything. As I told her and her partner/husband, I feel very lucky to have found two caring professionals whom I can also consider personal friends."
"I recommend Gentle Embrace Home Health Services enthusiastically and without reservation."
"I recently moved my mom from an assisted living facility to a nursing home. She has mild dementia and the move was very traumatic for her. I have a full-time job and just don’t have time to visit her as much as I would like so I contacted Gentle Embrace for help."
"Erika found the perfect person to go visit with mom once a week and keep her company. My mom calls her a special friend and looks forward to her visits. I feel such a sense of relief knowing that someone is checking in on her and reporting back to me on how she is doing."
"I am also looking to move mom to another nursing home because I am not happy with the care she is getting where she is and Gentle Embrace was there to help. Erika personally toured 5 facilities for me and sent me a comprehensive spreadsheet rating the facilities and offering her recommendation. This is something I absolutely couldn’t have taken the time off from work to do myself."
"I highly recommend Gentle Embrace!"
"My parents began working with Gentle Embrace in December 2018 after being referred by their doctor. It was a very difficult time of transition and stress, as well as emotional and physical challenges. Erika Castellanos quickly proved herself to be everything we desperately needed. She has been kind, patient, dependable and has persevered through some very difficult visits, demonstrating a great deal of calm and commitment toward both my mom and dad."
"As for me, she has been extremely thorough and professional in her communication via calls, text, and e-mail, and always showing sincere and sympathetic tone of concern. While her visits have provided stability to my parents, they have granted me the reassurance of knowing that their medications, health and lifestyle are being monitored by a medical professional."
"In addition, Erika has recently started an additional person to help around the house and provide companionship to my parents. She has already made an excellent impression, and seems to be a perfect fit."
"I would recommend Gentle Embrace and the compassionate service, and the personal support they provide. Their youth as a company is evidenced in their fresh, energetic, and dedicated approach to home care."
"Erika is very professional and has a lot of patience!"
"She came to my mom's house to do intake. My mom is very old school and doesn’t like anyone helping her. My mom had a lot of push backs, but Erika was very interested in what my mom had to say. Every time my mom said something, Erika would paraphrase what my mom said and gave her professional feedback."
"She reviewed every single of my mom's prescriptions and thoroughly explained and answer any question that my mom had."
"I would definitely recommend her services."